Terms & Conditions

Effective from 1 July 2025

Welcome to the website of Prime Service Group. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. Use of Our Website

By using this website, you agree to:

Use it for lawful purposes only
Not attempt to damage, interfere with, or gain unauthorised access to the website or related systems
Not misuse the information provided on this site

We reserve the right to make changes to our website, services, or terms at any time without prior notice.

2. Services and Quotes

All services provided by Prime Service Group are subject to availability and agreement. Quotes provided through our website or by email are estimates only and may be adjusted based on the scope of work or site conditions.

We reserve the right to refuse or cancel services at our discretion.

3. Payments

Payment terms will be outlined in individual agreements or invoices. In general:

Payment is due within the timeframe stated on your invoice
Late payments may incur fees or interest charges

We reserve the right to suspend or withhold services in the case of non-payment.

4. Cancellations and Rescheduling

We appreciate notice of at least 24 hours for cancellations or changes to scheduled services. Charges may apply for last-minute cancellations or missed appointments.

5. Liability

While we aim to provide high-quality, professional services, Prime Service Group is not liable for:

Any indirect, incidental, or consequential damages
Damage caused by factors outside our control (e.g., extreme weather)
Issues arising from incomplete or incorrect information provided by the client

You agree to use our services at your own risk, and to provide a safe working environment for our team where applicable.

6. Intellectual Property

All content on this website — including text, logos, and images — is the property of Prime Service Group or used with permission. You may not copy, reproduce, or distribute any content without written consent.

7. Privacy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be resolved in accordance with New Zealand law.

9. Contact Us

If you have any questions about these terms, please contact:

Prime Service Group
Email: info@primeservices.co.nz
Phone: 021 245 5665